Sayonapps The Best Customer Service

SAYONAPPS CUSTOMER SERVICE

Our Return Policy

What items can be returned – Most items have 1-year warranty for
- Items within or with expired warrant are acceptable (quotation for payment –is shared before repair commences. TnC apply-see our terms)
What items can be exchanged –
- Sayona warrant covers repair & service and not replacement. We have a fully operational work shop.
What products are “final sale” (i.e., non-returnable, non-exchangeable)
- Items not on warrant like bulbs, crockery, emergency lights
- Accessories like blender jugs and remotes
When things can be returned or exchanged.
- Items bought and failed within 7 days and spares are not available at the item
In what condition can items be returned
- Original packaging and original condition. Proof of purchase from a genuine, authorized dealer.
What products can be returned for
- Items for replacement/exchange with same value or similar product. No refund once receipted.
How to initiate a return or exchange.
- Write to cs@sayona.co.ke, siting all the details. We get back immediately or within 2 days if the enquiry falls towards end week or in the weekend.

Our General Terms

Customers must insist to be trained on products operations prior to purchase. Damages as a result of mishandling or failure to follow instructions will not be covered by this warranty
This guarantee does not cover power failure or damages due to high voltage, power surges, cockroach, mice, rats, lightening e.t.c (use of power surge protector is recommended at all times)
This guarantee does not cover battery failure and hence not replaceable.
This warranty is a quality assurance warranty and only appliable for repair and service as stated and not product replacement.
Transport charges to Sayonapps service center is incurred by the customer or the dealer.

Where We Are

Reach Us Today

Timboroa Building, 1st Floor, Room 15, CBD

Where We Are